Chat Box Stage 2: Learn


In Chat Box Stage 2: Learn, you will learn the 5 Steps to help further prepare and learn about your customer during your chat session to continue to drive the sale forward.


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After the introduction, virtual sales specialists need to learn about their chat box customers and that starts with when to ask the necessary questions and how to ask as well.

The eLearning course includes:

  • 100% Video Instruction by Olivia, the CEO of Conversation Couture
  • Worksheet Activities to download that compliments the eLearning courses 
  • The 5-Step process of learning about your customer in a virtual environment
    • Step 1: About
    • Step 2: Motivation
    • Step 3: Priority
    • Step 4: Investment
    • Step 5: Power
  • True/false quizzes
  • Flexibility to learn at your own pace (approx. 1 – 2 hours per step).
  • Opportunities to work with co-workers or people in your network to practice your new skills
  • Available in English and Spanish.
  • The Chat Box Stage 2: Learn eLearning course is part of the Chat Box Certification Program.  When you complete the 5 eLearning courses, the certification mark will be emailed to you.

Course Access

Students will have 1 year to complete the course, and will have access to the material for 30 days after completing the course .  If students would like access to the eLearning course and course materials for longer, please see Chat Box Stage 2: Learn Subscription course option or contact us for more information.

The Group feature allows you to enroll a group of people for an individual course.  You will be charged the price of the product for each student you enroll.

*If you plan to enroll 10 or more people in one course, please contact us for a 10% off coupon code before you checkout.

By selecting Group, you become a group leader and are able to purchase and enroll as many people as needed for a course, including yourself.  

Be sure to name your group, and you will need to create a unique group name for each product you purchase.