Creating a tailored online customer experience

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train luxury retail
train luxury retail

Creating a tailored online customer experience

What We Do

About Conversation Couture

Conversation Couture has developed a new sales channel opportunity in the luxury brand eCommerce space. We train luxury retail sales associates and managers how to offer and optimize their in-store experience virtually in order to boost sales, while maintaining the expected high quality of customer service and preserving brand consistency.  Check out the video for more a brief overview.

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train luxury retail


What is your eCommerce Position?

Conversation Couture understands that not all companies will be in the same virtual place. Therefore, we have outlined 3 unique scenarios to provide clients with a general profile of where they currently are on the virtual landscape, starting from an informational website to a full virtual engagement with customers. This is a great starting point toward developing the maximum sales potential that a full virtual experience offering can bring to your luxury brand and customers.

Creating a tailored online customer experience

Conversation Couture offers multiple ways to develop the skills and train luxury retail sales associates and managers to increase sales in a virtual environment. 

Developing the sales associate - customer relationship is key to turning a sale and generating customer retention, especially within luxury brands. By creating a similar relationship online, the sales associate is able to cultivate and retain that customer for future sales.


Get a free 15-Minute Call with Olivia

Schedule a free 15-minute conversation with Olivia Steele, President of Conversation Couture. Olivia will discuss your online goals and outline specific courses in our Online Learning Center to help you reach those goals.