Chat Box Best Practices


In Chat Box Best Practices, you will learn the 10 best practices to do while selling through the chat box sales channel.


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When virtual sales specialists are using the chat box sales channel, there are 10 best practices that are important to implement to help drive the sale forward.  The virtual sales channel is another way to communicate with customers, and there needs to be a high standard on how you communicate with them.

The eLearning course includes:

  • 9 lessons
  • 100% Video Instruction by Olivia, CEO of Conversation Couture
  • Worksheet Activity to download that compliments the eLearning course 
  • A short true/false quiz
  • Flexibility to learn at your own pace (approx. 1 – 2 hours).
  • Opportunities to work with co-workers or people in your network to practice your new skills
  • Available in English and Spanish.
  • The Chat Box Best Practices eLearning course is part of the Chat Box Certification Program.  When you complete the 5 eLearning courses, the certification mark will be emailed to you.

Course Access

Students will have 1 year to complete the course, and will have access to the material for 30 days after completing the course .  If students would like access to the eLearning course and course materials for longer, please see Chat Box Best Practices Subscription course option or contact us for more information.

The Group feature allows you to enroll a group of people for an individual course.  You will be charged the price of the product for each student you enroll.

*If you plan to enroll 10 or more people in one course, please contact us for a 10% off coupon code before you checkout.

By selecting Group, you become a group leader and are able to purchase and enroll as many people as needed for a course, including yourself.  

Be sure to name your group, and you will need to create a unique group name for each product you purchase.