What’s a Virtual In-Store Experience?

Luxury retailers understand that creating a strong customer-sales specialist relationship is the key to lasting success. Luxury retailers also understand that this important relationship weakens when a customer experiences a luxury website lacking in human and personalized elements. For instance, how is someone going to know that a shirt runs small in the waist; a…

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Scenarios

Virtual Sales Training for Luxury Retail Which Best Describes Your E-Commerce Position? The three scenarios below are to provide a rough outline of where luxury retailers generally land in the progression of bringing a full virtual experiences to life, and to its maximum potential.  We look forward to discussing your unique brand and where you…

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The Boardroom Versus the Sales Floor

Technology is always advancing. I’m sure many of us can remember when connecting to the internet meant also experiencing that awful, screeching dial-up noise that seemed to last long enough to grab a cup of coffee (and a toasted bagel, depending on your ethernet connection). Today, you can get free Wi-Fi pretty much anywhere. The…

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Virtually Selling in the Metaverse

“Metaverse.” Just saying the word, simultaneously creates an atmosphere of wonder and a bit of confusion. It seems like everyone is talking and asking about the metaverse. It’s reminiscent of when the “Internet” emerged in the 1990s and everyone was fascinated and eager to see if Internet Explorer, Netscape, or this other strange word, “Google,”…

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Virtual Retail Sales Certification: 5 Reasons to Upskill Now

If you’re a luxury retail sales professional or even if you are a newcomer, you understand that the very foundation for a successful career in the industry is built on developing strong customer relationships.    This is because repeat customers contribute to approximately 70% of luxury retail sales.    Kudos to luxury retailers for their…

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Upskilling Your Current Employees

As a luxury brand, you understand the eCommerce opportunity, however it is just overwhelming to think about updating your business model.  Your in-store model has worked for decades, margins are getting thinner, and your sales specialists are so talented in what they do!  However, this eCommerce opportunity is just wide open in the luxury market,…

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Virtual Experience Giveaway

The luxury online experience begins with how you are communicating with your customers.  The Virtual Experience Giveaway will give you a sneak peek into how to start your process of selling in the virtual sales channel. It will be important to the success of rolling out your virtual in-store experiences, or Live Stream, that your…

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