Creating a tailored online customer experience
Tailored In-Person Training - for groups of 3 or more
- Initial Analysis of Your Company
- Creating the Tailored In-Person Training
- Delivering In-Person Training
- Review with KPIs
Conversation Couture has created an online learning center, full of webinar courses to help move your luxury company to the next virtual level.
We offer courses in the following areas:
- Virtual In-Store Customer Experience
- Store and Customer setup
- Foundation Essentials
- And Much More!
Initial Analysis of Your Company
Get a full understanding of the company culture.
What the current sales process is for the in-store employee.
Overview of the training sales associates are given upon hiring.
Materials they use to be successful in their role.
Creating the Tailored In-Person Training
Conversation Couture will create a tailored training course to ensure your online customer receives the same brand experience as they would if they were shopping in your store. The Conversation Couture training team will use all the information gathered in the initial analysis to create the training with the company's brand, image and goals in mind.
Delivering In-Person Training
Conversation Couture has many options to deliver the in-person training for existing sales associates and managers. We understand that each client’s schedule is not the same, therefore Conversation Couture will break up the training into any number desired sessions that suits our clients’ needs.
One hour sessions
Half day sessions
Full day sessions
Review with KPIs
Conversation Couture understands our client's need to ensure the training is a success. Putting the training into practice, getting reviewed and continually working on the skill development is key to the success of sales associates. Conversation Couture has developed a custom KPI weekly review process that will showcase the skills being used well and the opportunities for improvement for each individual virtual sales associate.
LEARN MORE ABOUT US
Get a free 15 minute call with Olivia
We offer a free 15-minute conversation with Olivia Steele, President of Conversation Couture, to help you identify your company training needs.