Virtual Retail 360 Certification

In this Virtual Retail 360 Certification, you will learn strategies and techniques to create the same sales experience in any virtual environment your company offers to customers.  When you sell products online in any virtual environment, it is not the same as when you are working with a customer in-store. 

This certification will walk you through our Virtual Experience eLearning courses, Chat Box Communication eLearning courses and our Foundation Essential eLearning courses.  By following programs and completing all the worksheet activities, you will be able to start offering virtual in-store experiences and use the chat box as a sales channel to your customers.

The eLearning courses in this program will also outline the differences in the two sales channels, give you good strategies for listening, how to use nonverbal communication effectively, and how to set up your store and help your customer set up as well.

Courses Included: 

• Nonverbal Communication
• The Art of Listening
• Comparing In-store and Virtual
• Virtual Experience Stage 1: Research
• Virtual Experience Stage 2: Learn
• Virtual Experience Stage 3: Summarize
• Virtual Experience Stage 4: Propose
• Virtual Experience Stage 5: Wrap Up
• The Customer Setup
• The Store Setup
• Stage 1: Chat Box Introduction
• Stage 2: Chat Box Learn
• Stage 3: Chat Box Summarize and Propose
• Stage 4: Ending the Chat
• Chat Box Best Practices

Course Access

Students will have 1 year to complete the course, and will have access to the material for 30 days after completing the course .  If students would like access to the eLearning courses and course materials for longer, please see the Virtual Retail 360 Certification Subscription course option or contact us for more information.